Help & Support

To help resolve your support enquiry please review our most frequently asked questions and answers. If you have a question that you can’t find an answer to please contact our support team.

Rated People Member Benefits Premium

What is Member Benefits Premium?

Member Benefits premium provides you with great discounts and free offers from some of the UK’s biggest brands. Everything has been chosen to help you save money, whether you’re at work or off the clock.

Do I need a new email and password to access Member Benefits Premium?

Yes – If you’re a Rated People customer on an annual plan, your Member Benefits Premium account has been created and your login details have been emailed to you.

How do I log in?

You can log in at any time using the details we’ve sent you. If you’re having trouble with your login details, our team are on hand to help.

How do I claim a discount or offer?

When you see a benefit you like, just click claim. You’ll then be shown instructions on what to do next. If you’d like to know more before claiming a specific offer, click ‘offer details’.

How many benefits can I claim?

You can claim as many benefits as you like. Some benefits can only be claimed once, but you can claim others as many times as you like.

How long will I have access to Member Benefits Premium for?

Member Benefits Premium is only available with an annual plan, so as long as you’re a member, you’ll have access.

Registration & Logging In

How do I login?

To login, click the ‘Login’ link in the main navigation. Once on the page loads, complete the form with your registered email address and password.

Redeeming Rewards

How do I claim rewards?

When you see a reward that you would like to redeem, simply click ‘Claim’. You’ll then be shown instructions on what to do next. If you’d like to know more before claiming a specific offer, click on the ‘Offer Details’, ‘FAQs’ or ‘Terms ‘tabs for more information.

Can I claim more than one reward?

You can claim as many rewards as you like. Some benefits can only be claimed once, but you can claim others as many times as you like.

A reward is not working, what do I do?

If you find a reward that is not working, please submit a support ticket using our contact page and our technical team will investigate your enquiry.

I would like to request a new reward partner, how can I do that?

If you can’t find the types of rewards or a specific reward partner that you feel would be of benefit to Rated People Member Benefits Premium customers, why not make a new suggestion by issuing a support ticket using the on our contact page.

How do I enter prize draws?

Where prize draws are available to enter you may submit one entry per account holder. Simply click on ‘Enter’ and where applicable complete the requested fields. If you are a winner, we will notify you within 3 days of the draw being made.

A prize draw is greyed out and won’t let me enter.

If a prize draw is showing but you are unable to enter, this will be due to one of 3 reasons. Either the draw may not yet have opened, you may have already entered, or entries may have closed but the draw has not yet taken place.

How do I claim a giveaway?

From time to time you will notice that there are free giveaways up for grabs on Rated People Member Benefits Premium. Giveaways are often in limited quantities so to stand a chance of claiming a freebie make sure you stay up to date with our announcements via email.

Orders

What is an e-gift or digital voucher?

E-gift or digital vouchers can be used exclusively with the brand you've chosen. They work just like cash and can be used in conjunction with sale items or other promotions. We'll apply your discount when you buy your voucher from us. Digital vouchers are delivered to your email inbox usually within an hour or buying them.

For more information on any specific digital voucher please visit the specific reward page and review the ‘FAQs’ and ‘Terms & Conditions’.

What is an gift card?

Gift cards are physical cards that can be redeemed in-store or online exclusively with the brand you've chosen. They work just like cash and can be used in conjunction with sale items or other promotions. We'll apply your discount automatically when you buy your gift card from us. Gift cards are delivered through the post to the address you specify within 4 working days (P&P: £1.50).

For more information on any specific gift cards please visit the specific reward page and review the ‘FAQs’ and ‘Terms & Conditions’.

I have not received my order, what do I do?

With any rewards that are purchased through our platform, if you have not yet received your order, please submit a support ticket using the contact details below and our technical team will urgently investigate your enquiry.

Manage account

How do I unsubscribe from future marketing emails?

If you would prefer not to receive future emails notifying you of your free rewards, simply unsubscribe at the foot of any email using the ‘Unsubscribe’ link.

How do I close my account?

If you would like to close your Rated People Member Benefits Premium account please contact support using the contact page.

Contacting Us

If you have a question that you can’t find an answer to please contact our support team using the details below:

Email us support@perxrewards.co.uk

Or call us on 0333 202 88 33   (Mon-Fri 9:00-5:00, excluding Public Holidays)